Process: The procedure for grievance and appeal

The Grievance/Dispute Settlement Mechanism is under development. Until then, it is recommended grievances/disputes are received, registered and processed in the following ways:

• At school level, teachers can make verbal complaints to the school leader or the SLTU school representative.
• Teachers can make a written complaint to the appropriate authority depending on the seriousness or complexity of the issue.
• TSC can be addressed directly on https://grm.tsc.gov.sl
• Toll-free lines are provided at TSC District Offices
• The existing Ministry of Education 4060 toll-free line provides an opportunity for complaints from any mobile network in the country free of charge.